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elc1
New Contributor
New Contributor

Fetch HDD Failure. Need new box but no OPTUS help available due to COVID19. Suggestions?

Hi 

Have soft and hard reset Fetch box, but get same HDD failure message. Obliviously need a replacement box but no access to Optus help, either via phone, msg, chat etc. I do not need help just a replacement box to be posted.

Although I do find it ironic that Optus sales team is still available. 

Any useful suggestions would be appreciated. 

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petergdownload
Honoured Contributor
Honoured Contributor

Re: Fetch HDD Failure. Need new box but no OPTUS help available due to COVID19. Suggestions?

As you say getting through is hard (hours if at all) but doable. I believe the Fetch team is possible up and running so if you can get through you might get a quick resolution - although TV units are not the current priority and they may not take your call.

Sales is apparently operating but getting people access to electronic services could be said to be a priority at this moment.

Your other choice is to buy your own Mighty (you don't own the Optus one) for $280 and use that instead (you don't get the Optus free package though)
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