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Fetch Free To Air reception problems

HELP

We have a Fetch Mighty STB ,for the first eight months or so our Fetch worked fine. Recently it has been intermittently showing a broken up/pixilated picture on the SBS channel. This has got worse and we now also have a problem when we switch from another channel to SBS we get both displayed on the screen at the same time (both pixilated).

 

We have had professional Technician replace the antenna and check the signal strength on the cable that plugs into the Fetch.  He said we had excellent signal strength.

 

We have also carried out a software reset and hardware reset complete with full channel search.

The problem still exists.  The TV connected directly to the antenna has no problems  

 

Have twice tried to get help via live chat but without success.

After the second “chat” we had a conversation with someone from a call centre who suggested we do all the things listed above.

We need to be able to speak with someone in Australia.

Can this be organized?

 

Appreciate some help.

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Honoured Contributor
Honoured Contributor

Re: Fetch Free To Air reception problems

If you've confirmed the reception professionally then its reasonable to consider the box is faulty. Fetch units are known for having weak FTA tuners. Three options:

 

1) Clear and rescan all channels (What postcode are you in?)

2) Do a hard reset on the Fetch and rescan everything 

3) Contact Optus and request a replacement box be sent out. Its a leased unit so Optus remain ever responsible for it. They'll send a sachel to return the old one in for free and you should get a new unit in a few days. Use LIVECHAT, FACEBOOK or the Optus Mobile app.

 

Note options 2 & 3 will delete all recordings.

 

Peter Gillespie

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New Contributor
New Contributor

Re: Fetch Free To Air reception problems

Hi Peter Thanks for your suggestions. I will try and get a replacement.

Sined

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Occasional Contributor
Occasional Contributor

Re: Fetch Free To Air reception problems

Hi there,

Free to Air with Fetch does have issues which was reported as a known outage. It is because of the tuners in the Fetch mighty box which doesn't filter the signals properly.
Performing a Hard reset and Re-scan won't help sometimes if the tuners cannot scatter the signals. I would suggest to call Optus TV Tech support and report the fault so that they can help you with external device information which you can purchase and that also fixes the issue.

I work for the Optus TV & Content Technical Support team and provide advice on Yes Crowd voluntarily.
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New Contributor
New Contributor

Re: Fetch Free To Air reception problems

OP already stated they did all you suggested 😞

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New Contributor

Re: Fetch Free To Air reception problems

By external device info do you mean boosters? 

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Honoured Contributor
Honoured Contributor

Re: Fetch Free To Air reception problems

Yes. Personally I suggest Kingray.

Peter Gillespie
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