During the month of April 2020, all new and existing Fetch customers that are not already subscribed to the Kids or Ultimate Pack or will receive all 9 channels in the Kids Pack for no additional charge.
The Kids Pack will be added to the following customers:
On May 1st 2020, the additional channels will no longer be available to view and they will revert to their previous channel availability.
Will I be able to record from the Free Channels?
During April, customers with a Mighty or Gen 2 will be able to record from the free channels, however any recordings made from these free channels will not be available to view from May 2020 onwards.
Will I be charged if I subscribe to the free pack in April?
If customers subscribe to any channel pack during the offer period, they will be charged the usual subscription cost (i.e. Kids $6 or Ultimate $20) from the date they subscribe.
Can I get the Kids Pack after April 2020?
If the customer wants to keep and pay for the additional channels after April 2020, they can subscribe via Menu > Manage > Subscriptions > Kids on their Fetch box.
What is the cost of Subscribing to Kids or Upgrading to Ultimate?
What if I already have Kids pack?
There is no impact on customers currently subscribed to the Kids or Ultimate Packs, they will continue to be charged as usual and will not see any onscreen messaging regarding this offer.