Fetch will be introducing a firmware update due to be rolled out on 4th November, 2019 staggering over four days.
Customers wanting their set top box to update to the latest firmware can reboot the set top box.
To reboot your Fetch box, turn the power to the box off for 30 seconds, then turn it back on.
When the set top box boots back up it will then download the latest firmware version giving them all the changes.
Customers unable to view specific content on Fetch running an old firmware, the forced update should resolve the issue.
Some improvements are:
10 All Access is a new service / app that features all the content from Ten and its parent company CBS. The service will feature an ever expanding library of content from the Network Ten and CBS libraries, all available commercial free and on-demand. At the time of drafting this, the cost is $9.99.
For a list of the content customers can go to www.tenallaccess.com.au/shows/
The new 10 All Access app is currently in preparation and will be live in future Fetch updates.
What type of Fetch boxes do you have?
A handful of customers reported similar issues here for previous software/firmware updates.
Some had to unplug their box for a few minutes and plug it back in, a few needed a replacement box.
Persistence pays off, glad to hear it went through. Thanks for returning to let us know 🙂
Since 2.25 was installed I am unable to watch any of the ABC iview live streams. After a couple of seconds the whole box freezes and eventually reboots. These streams were working fine previously. They are the only way I can get ABC because FTA signal is weak and unreliable. Otherwise the fetch box is working fine.
That's great news, mcc48. Thanks for returning to Yes Crowd to let us know!
This just caused my fetch box to develop a critical fault - now I have to wait 2-3 days for a box to be posted, then miss the delivery (because I work!), then go to post office, then wait another day for an activation code.
What a joke - and I lose all my recordings! And no one on the phone cares!!!
Now I am on the phone again and waiting forever!
Twice now, the untrained, non customer focused person on the phone passing me to the Fetch area did not explain the situation and I had to explain again - typical optus customer service (thats an oxymoron)