This is pathetic Optus! I have to change my audio settings EVERYDAY I turn on my TV. Fetch settings need to be changed from Stereo to surround sound and you need to add your passcode.
It actually doesn’t matter which setting you change it to, it just needs to be changed and the volume comes back again.
When is the fix coming for this!!?
That is unusual, I'm not experiencing that problem with my Fetch TV and we haven't seen others reporting this.
I'll check again when I'm home tonight, in the meantime have you tried a soft reset and other Fetch TV audio troubleshooting?
Check my original post out from 2017
If the Fetch box is faulty, please contact us to arrange a replacement.
Unfortunately any saved recordings will be lost.
Hi Sparrow, and optus, did you ever get a solution to this issue. I now have the same. It's just started happening out of the blue. Every other day i have to change sound to either stereo or Dolby and pass code to enable sound. Ridiculous issue. Please help guys.
Have you tried the troubleshooting advised in this thread?
If technical support is still required, please contact us as we're unable to provide that here as we can't look at account details.
Have a chat to Technical Support. If it's concluded you have a faulty box then there wasn't much you could have done.
Please let us know how you go.