I signed up for an $80 bundle which included a fetch box in 2017. Upon the conclusion of my 24month contract I was informed that I need to continue paying to use the box or to return it.
I was very suprised and frustrated upon learning this as it was not disclosed when we bought the plan that the box was a rental and re-looking over the CIS there is nothing in there stating there is a rental agreement. Had we known this we would have purchased the box outright elsewhere as we were actually contemplating buying the PVR outright at the time but opted to lump it in with the plan at the Optus tem members advice who implied that we would own it at the end of the contract.
Can someone please point me in the direction where I can find where it states that the box is a rental? T&Cs contracts etc. Also what are my options going forward other than cancelling my plan out of frustration?
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If it's in the main contract then I suppose arguing the case is out of the question.
I think the best bet is to just return the box and buy my own box. Thanks for the tips.
But yes, it's very misleading practice and I'll be looking elsewhere for service provider in the future
@Josh92 If you continue with the same $80 plan then fetch should continue with no extra cost. I assume that you were with Optus Cable on the $80 plan and now migrated to NBN. If that is the case then Fetch rental will be continue without extra cost if your new plan has a Fetch component.