Fetch Box Wrong Location

[slinkster]

Hi,

My fetch box seems to think I am in Sydney (In QLD).

Is there a way to fix this?

[JordanOptus]

Hey Slinkster, where's your STB showing this? Was it just the timezone?

[slinkster]

Hi,

Shows are wrong and show what is showing in Sydney in the EPG. 

When there was daylight savings, the time on the EPG was out by an hour.

The weather app shows Sydney Airport as the location.

[Shauna]

Okay. What STB are you using? Have you been able to change the time and date in the settings? 

[slinkster]

Hi It's a fetch mighty and as far as I know, you are not able to change the time and date in the settings.

[Shauna]

Okay cheers. We've checked our own Fetch here in office and were also unable to find anything about location changing. 
Can you please send your details through via PM? We can check and see if everything is provisioned correctly. 

[slinkster]

Hi,

Daylight savings has cause this issue to rear it's head again. My EP etc are all an hour ahead now.

[chloesok]

Hey @slinkster - that doesn't sound right! When you head to Manage > Settings, are you given the option to change your timezone? If not, please feel free to send us a PM with your full name, DOB and account or service number so that we can double check that the service is provisioned correctly on our end.