No seeing this as a widespread issue (yours is the first post I've seen here).
Suggest you try get through to the Fetch Department (either LIVECHAT or probably better by phone)
Optus can deactivate boxes just by filling out a single field. If the department can't give yo a good answer as to what is going on, then just request a new fetch box be sent out. You will lose your recordings)
Hi @SalehLuke, sorry about your Yes TV by Fetch box issue. Is the box working now? Is it asking for an activation code? Any updates since posting? If the issue still persist then contact Tech Support again on 131344 (open 24x7) to escalate it further.
Bit too late, but there is a fetch app that has a built in remote. I believe it lets you do the normal stuff as well as setting recordings etc. while out and about. Surprised they didn't first try send out a replacement remote.
@SalehLuke, as what @petergdownload has advised there is an application that allows you to use your smartphone as a Fetch remote. There's also a remote set up guide available here → https://www.fetchtv.com.au/pdf/Fetch_TV_Remote_User_Guide_V2.pdf. How'd they come to the conclusion that the fault was with the Fetch box itself and not the remote control?