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1014
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Extras charges on my bill of $119.00

I have just noticed an extra charge of $119.00 on the home phone/internet bill

It says for equipment upgrade, I have had no correspondence advising of this charge.

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Ray_YC
Online Community Manager
Online Community Manager

Re: Extras charges on my bill of $119.00

Hi there 1014,


Gotta ask the obvious question, has there been an equipment upgrade? Fetch Box? New/replacement modem? Early upgrade of mobile phone?


Just a heads up that we don't have visibility of customer accounts here on Yes Crowd so please Chat with us for assistance with billing enquiries.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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