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2017-12-18 10:00 PM
When I watch matches on my mobile they are in high quality but when I watch them on my laptop they are low quality 90% of the time despite having green bandwidth. Why is this
2017-12-18 11:49 PM
I presume you use your phone as a hotspot. Test the speed through the wifi, using speedtest.net.
Try another browser.
I used to know the answer to this one, but I'm only guessing now.
2017-12-18 04:14 PM
Hey @TC7, thanks for reaching out to us here.
We'd really need to confirm the sort of configuration you're using to stream content.
Are you hot spotting like @10000000000GB has suggested or are you connected to a home WiFI network? Have you ruled out connection speed as a possible issue? Is the quality of your stream set to automatic or has it been manually configured? Let us know and we'll gladly offer more assistance.
You can also log a fault with our TV & Content team here. If you do log a fault during the live broadcast of the match, we'll have a consultant contact you within an hour of submitting the form.
We’re currently performing upgrades to the Yes Crowd platform.
Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.
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2017-12-22 02:00 PM
Hi Dan. I’m using a home wifi not hotspotting from my phone. I did the speedtest.net and I have download speed of 4.49Mbps, I’m not sure whether that is good or not.
IVe tried adjusting the quality settings from auto to high and mendium but no matter what I select it’s usually in a low quality picture
2017-12-25 10:13 AM
When viewing, if you have anything that doesn't match the guide, send through a fault report via the link Dan has provided and the TV & Content team will review your connection to the Optus Sport platform from their end.
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
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