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EPL Video Quality

TC7

When I watch matches on my mobile they are in high quality but when I watch them on my laptop they are low quality 90% of the time despite having green bandwidth. Why is this

Re: EPL Video Quality

10000000000GB

I presume you use your phone as a hotspot. Test the speed through the wifi, using speedtest.net.

 

Try another browser.

 

I used to know the answer to this one, but I'm only guessing now.

Re: EPL Video Quality

Dan_C

Hey @TC7, thanks for reaching out to us here.

 

We'd really need to confirm the sort of configuration you're using to stream content.

 

Are you hot spotting like @10000000000GB has suggested or are you connected to a home WiFI network? Have you ruled out connection speed as a possible issue? Is the quality of your stream set to automatic or has it been manually configured? Let us know and we'll gladly offer more assistance.

 

You can also log a fault with our TV & Content team here. If you do log a fault during the live broadcast of the match, we'll have a consultant contact you within an hour of submitting the form.


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Re: EPL Video Quality

TC7

Hi Dan. I’m using a home wifi not hotspotting from my phone. I did the speedtest.net and I have download speed of 4.49Mbps, I’m not sure whether that is good or not. 

IVe tried adjusting the quality settings from auto to high and mendium but no matter what I select it’s usually in a low quality picture

Re: EPL Video Quality

Toomey

Hey @TC7, check out this guide to see how your speed affects the quality → Optus Sport: Video Quality.

 

When viewing, if you have anything that doesn't match the guide, send through a fault report via the link Dan has provided and the TV & Content team will review your connection to the Optus Sport platform from their end.


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