cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Andyho
Occasional Contributor
Occasional Contributor

Re: EPL On Demand Freezing every 6 seconds

Well it's been a couple of weeks now and guess what? No surprises, not a word from anyone regarding the problem, it's still happening, haven't worked out how to get the beta code thing but should i have to chase it? Some jiggling with stop play pause etc alleviates the problem a bit but it's still not right. So moderators what now?

0 Kudos
Reply
Morri83
Occasional Contributor
Occasional Contributor

Re: EPL On Demand Freezing every 6 seconds

Thanks, I have logged another case as suggested

0 Kudos
Reply
Morri83
Occasional Contributor
Occasional Contributor

Re: EPL On Demand Freezing every 6 seconds

This is terrible customer service. This should be a simple issue to troubleshoot and resolve. 

0 Kudos
Reply
Marie
Trusted Contributor
Trusted Contributor

Re: EPL On Demand Freezing every 6 seconds

That's disappointing to hear @Andyho 😞 

 

Have you been provided with a reference number for this that we can take a look at?

 

Complete get that it's frustrating @Morri83, have you received your reference number since you posted?

 

Has our team been in contact with you to get this resolved?


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
GeordieJohny
New Contributor
New Contributor

Re: EPL On Demand Freezing every 6 seconds

I am having the same issue. Any chance you can log a case for me or provide me a link to the beta download? Cheers, Johny

0 Kudos
Reply
Rejouer
Occasional Contributor
Occasional Contributor

Re: EPL On Demand Freezing every 6 seconds

hi,

Suggest you follow the advice of moderator Aman B in his post above on 9 Nov and use the link provided.

Using this I received a follow up phone call in which a Beta software update was offered. After installing the update the freezing issue was resolved.

TBA
New Contributor
New Contributor

Re: EPL On Demand Freezing every 6 seconds

I logged a case and received a call, and asked to be on the beta but didn’t get any response yet.

0 Kudos
Reply
Dan_C
Retired Employee
Retired Employee

Re: EPL On Demand Freezing every 6 seconds

@TBA,

 

Are you able to confirm your case reference number? I can always shoot a quick message through to our TV & Content team and ask if they've received your request. I should be able to get one my colleagues to push the BETA update out to you. 

------------------------------------------------------------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Dan_C
Retired Employee
Retired Employee

Re: EPL On Demand Freezing every 6 seconds

@GeordieJohny, feel free to send your details via PM. I'll forward them off to our content team and see if we can get this going for you 🙂 

------------------------------------------------------------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Andyho
Occasional Contributor
Occasional Contributor

Re: EPL On Demand Freezing every 6 seconds

Hello Marie the reference number that i have now is 921128225. I did have an earlier one but lost it somehow.

0 Kudos
Reply
Top Contributors