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TBA
New Contributor
New Contributor

Re: EPL On Demand Freezing every 6 seconds

I have logged a case for this so will see what happens....

Aman_B
Moderator
Moderator

Re: EPL On Demand Freezing every 6 seconds

Thanks for the update @TBA. Please do keep us posted. 


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Andyho
Occasional Contributor
Occasional Contributor

Re: EPL On Demand Freezing every 6 seconds

ok i have logged it with the link you sent. Lets see if finally we can get some answers. On past dealings however i wont be holding my breath ,but here's hoping.

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Aman_B
Moderator
Moderator

Re: EPL On Demand Freezing every 6 seconds

Thanks @Andyho. We'll certainly investigate and check what causing this. Once investigate we'll either call or SMS you with an update. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Rejouer
Occasional Contributor
Occasional Contributor

Re: EPL On Demand Freezing every 6 seconds

I have also logged the issue, although as originator Of the trhread I wasn’ Referred to in your reply.

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Natman
New Contributor
New Contributor

Re: EPL On Demand Freezing every 6 seconds

I have this same problem. Disappointing to see this has not been resolved months after original post.

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Rejouer
Occasional Contributor
Occasional Contributor

Re: EPL On Demand Freezing every 6 seconds

I have received a software update 3.7.7627 that, although a Beta release, has resolved the problem.

Suggest you request the update.

 

 

Clarkie
Contributor
Contributor

Re: EPL On Demand Freezing every 6 seconds

Hi I have the same problem too.  It seems to stop if I fast forward over the glitch, then pause then play after a few seconds.  Not 100% sure why this works, but its just a buffering problem, this may give it a chance to download enough to provide a steady stream.   

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Morri83
Occasional Contributor
Occasional Contributor

Re: EPL On Demand Freezing every 6 seconds

I too have the same problem. Live content and Netflix ECT stream flawlessly. The EPL on demand games are unwatchable due to the constant freezes.

How can I get my hands on a beta release code for the fetch?

 

 

 

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Dan_C
Retired Employee
Retired Employee

Re: EPL On Demand Freezing every 6 seconds

Hi @Morri83,

 

I'd suggest filling out the online fault logging form. These requests are sent directly through to our TV & Content team → https://offer.optus.com.au/faultreport/individual/.

You can expect to receive a response within the next 1-2 business days. If you need us to follow this one up for you, we'd be happy to do that.

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