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TomPacza
New Contributor
New Contributor

Delay return fee for set top box

Uh Yeah just got slugged $181 for "delayed return of set top box" after the STB stuffed itself.

returned the box as requested. no return date specified. Tripled my usual optus bill. Not happy!!! 

seems as though lots of people complain about this.

 i have a direct debit arrangement with optus so where do I stand? 

Tom

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petergdownload
Honoured Contributor
Honoured Contributor

Re: Delay return fee for set top box

Optus credit the amount when they get the STB. 

 

You say you've returned it. Do you have any details of the courier?

 

Regards

 

Peter Gillespie

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Toomey
RetiredModerator
RetiredModerator

Re: Delay return fee for set top box

If the box has been returned, but the fee was still incurred, we'll need to follow up with the warehouse to confirm it has been processed and add any necessary adjustments. Jump into Live Chat with the Billing Team so they can verify your details and follow up asap.


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