Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
New Contributor
New Contributor

Critical database and hardware Fault

My Fetch STB is coming up with the dreaded 'critical database and hardware fault' message for me as i have seen on here it has done for so many people before. Have tried soft and hard resets to no avail. 

Any help or a new box would be appreciated.

Thanks in advance

1 Reply
Crowd Champion
Crowd Champion

Re: Critical database and hardware Fault


You will need to ring Optus support, not online chat, as they will want to go through a few checks. If, as it sounds, the fetch box is terminally ill they will arrange for a new box to be delivered and you old box to be returned.



I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
Top Contributors