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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

AndyWebb
New Contributor
New Contributor

Crap customer service

Is it possable to get any level of customer service from Optus? I have rung 4 times, been bumped around numerous operators and still have no resolve to their overcharging me on  my phone bill

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7 Replies
Jeneral__Pain
Trusted Contributor
Trusted Contributor

Re: Crap customer service

Would you be willing to share this alleged overcharging so we can give you tips/advice/information?

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
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AndyWebb
New Contributor
New Contributor

Re: Crap customer service

Hi, I rang Optus to report that my fetch TV box was faulty, looking for advice on repair or service. The operator advised me that Optus would send out a new box, and a satchel for me to return the faulty one, a simple exchange. 

My next Bill from Optus carried a $99.00 "upgrade fee", that was never discussed, mentioned or agreed to. Again, now it is impossible to have anyone from Optus discuss this fee, they seem to use the labyrinth of call centers to dissuade customer queries. 

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Ray_YC
Online Community Manager
Online Community Manager

Re: Crap customer service

This is not something that we can currently assist with here on the forum. 

Please chat with us.
If for some reason it is still not resolved, please follow our complaints process.  

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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Croydoneagle
Contributor
Contributor

Re: Crap customer service

No, its not possible.
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Croydoneagle
Contributor
Contributor

Re: Crap customer service

people like to speak to people - not type rubbish with great intent but no useful outcome
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Croydoneagle
Contributor
Contributor

Re: Crap customer service

Ha ha - yes, typical optus customer service....
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Croydoneagle
Contributor
Contributor

Re: Crap customer service

Complaints process? I tried it - still waiting!
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