Accepted Solution

Crap customer service


Is it possable to get any level of customer service from Optus? I have rung 4 times, been bumped around numerous operators and still have no resolve to their overcharging me on  my phone bill

Re: Crap customer service


Would you be willing to share this alleged overcharging so we can give you tips/advice/information?

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Re: Crap customer service


Hi, I rang Optus to report that my fetch TV box was faulty, looking for advice on repair or service. The operator advised me that Optus would send out a new box, and a satchel for me to return the faulty one, a simple exchange. 

My next Bill from Optus carried a $99.00 "upgrade fee", that was never discussed, mentioned or agreed to. Again, now it is impossible to have anyone from Optus discuss this fee, they seem to use the labyrinth of call centers to dissuade customer queries. 


Re: Crap customer service


This is not something that we can currently assist with here on the forum. 

Please chat with us.
If for some reason it is still not resolved, please follow our complaints process.  

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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