I have recived the unit but seem to be unable to connect via wifi. My moden is located downstairs so I am unable to use the ethernet cable - I have heard I should have been advised that I need a power line adaptor - is this correct and if so will one adaptor be sufficient? It seems so simple when you read the manual????
Hey @Lync31, I'm sorry we couldn't get to you sooner! Powerline adapters or a Wi-Fi extender would be your best bet. PLA's come in pairs. The powerline adapters have an Ethernet input; your modem is plugged into one end of the adapter and the other end is plugged into the Ethernet input on your set top box. We offer D-Link Powerline adaptors which can be bought via the Yes TV by Fetch website for just $40. You'll be charged a $15.50 delivery fee if the Powerline Adaptor is ordered after your Fetch TV has been delivered. If you can jump onto live chat → http://yesopt.us/chat2us, we can order one from there 🙂
Thanks have ordered the the adaptors (shame they don't think to ask how far away the modem is when you have initial discussion). Can I check if I still need to use the HDMI cable as the end doesn't appear to be compatible with my tv? Thanks
If you have the FetchTV Mighty then the only output is HDMI. Most TV has an HDMI input. May we know the model of your tv? Fetch TV pay channels uses the internet connection, the sales person doesn't know about your home's layout or the wifi performance. If he/she sold you a POE adaptors and you don't needed one then you would be out of pocket. So best to have the box, try it out first.