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Occasional Contributor jilly68
Occasional Contributor

Closed Captions - Subtitles - Fetch box

I am trying to get closed captions to appear on the screen using Fetch box. I press 123 button and then text and and choose "subtitles on" where CC appears for the program in info. but the subtitles do not appear.

I am following the instructions in the Yes Fetch Box instruction manual.

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RetiredModerator Hannah-L
RetiredModerator

Re: Closed Captions - Subtitles - Fetch box

Hi @jilly68, are you able to confirm that you're pressing the 123 button and waiting for the backlight on the remote to come on? Once you've pressed the Text button it'll take a few seconds before the closed captions appear on screen. 

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Occasional Contributor jilly68
Occasional Contributor

Re: Closed Captions - Subtitles - Fetch box

Hi Hanna_L, Yes I have done everything that you mentioned, several times. After Ipress 123 button and then Text button, I see the icon at the top right of the screen whereI can choose to turn on Subtitles ortun off Subtitles. When I turn it on, there is no change to the tv program, the sutitles do not appear. 

 

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RetiredModerator Hannah-L
RetiredModerator

Re: Closed Captions - Subtitles - Fetch box

@jilly68 That's rather strange. Can you please try performing a Soft Reset to see if that makes a difference?

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