cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Highlighted
Occasional Contributor E38
Occasional Contributor

Channels missing

Hey guys n girls,

Why is it that I'm paying for ultimate package but only the base package is showing??

It has been over a week after connecting. 

0 Kudos
Reply
7 Replies
Crowd Champion Davelew
Crowd Champion

Re: Channels missing

Hi

I am presuming you are meaning the ultimate pack on fetch.

What you need to do is to subscribe to the packs using your fetch remote per this link:

https://www.optus.com.au/shop/support/answer/fetch-tuning-adding-tv-channels-packs?requestType=Norma...

It will indicate you a cost but as you are already being charged they will be no extra cost.

Dave


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
Online Community Manager
Online Community Manager

Re: Channels missing

Heya @E38, What's being displayed in your My Account? There's no mention of Fetch or your current channel packs? 

 

Had you signed up to our Optus Ultra Entertainment Bundle (includes 1 Premium Channel Package)? 

 

Let us know, I'm happy to try and help. 

 

 

--------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: Channels missing

As per @Davelew 😉 

--------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Occasional Contributor E38
Occasional Contributor

Re: Channels missing

Hi @Dan_C,

I was told the Ultra entertainment bundle included all channels available, is that not correct?

0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: Channels missing

If you've signed up to the Ultra Entertainment bundle, you'll receive one premium channel pack (at no additional cost)


If you want access to all premium channels, you'd need to add the Ultimate Channel pack. 

 

"Our Ultimate Channel Pack features 45+ premium channels in one great value pack, with every channel from Vibe, Variety, Knowledge and Kids for an extra $20 per month."

 

 

--------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Occasional Contributor E38
Occasional Contributor

Re: Channels missing

Hi again @Dan_C,

That is what I asked for when signing up our bill was $106 for our first month. Seems a little steep for the service we are getting at the moment. Won't even allow us to rent movies?

0 Kudos
Reply
Moderator Shauna
Moderator

Re: Channels missing

Hrm, okay. Can you please private message me confirming your account number, full name and DOB? Let's look into what you receive. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply