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PACETRAV
Contributor
Contributor

Channel 10 FTA Catch Up crashes my Gen 2 box

It was working perfectly up to a couple of days ago but now it crashes
after just a minute or two of streaming and the reboot freezes at about
the 50% mark and takes a good 10 to 15 minutes to complete.

I have done both a soft and a factory reset but the issue is still there.

The box has an ethernet connection to the modem and download speed
tested at 109.63

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Serena_YC
Moderator
Moderator

Re: Channel 10 FTA Catch Up crashes my Gen 2 box

Hi @PACETRAV

Thanks for providing us with detailed information on the issue and on the troubleshooting steps you have performed. We do usually suggest for our customers to attempt a soft reset and subsequently a hard reset on the Fetch box as part of our troubleshooting process. 

Have you also had a chance to check our Fetch free-to-air channels not working support page for further steps which may help to resolve the issue you are experiencing? 

If the issue persists, please get in touch with our Technical Support teams via the My Optus app for further assistance. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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