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2018-06-19 04:36 PM
I'm on a postpaid plan and have confirmed with online chat twice that my account is setup for Optus Sport. I was also provided an order no for the activation. I even had someone call me and say that I need to reset my password and then my included premium subscription would start working. Have tried multiple times and I still don't have access to the full Optus Sport.
2018-06-19 11:27 PM
Hi @jandunator, can you please log a case with our support team under the category 'Paid Subscription Unable To Access Premium Content'?
To raise a case, please head to the help & support section on the Optus Sport App or tap the ‘bell’ icon when logged into Optus Sport on our Website. We’ve got a handy step-by-step guide on how to raise a case available on our Website here → https://goo.gl/D7Btam