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Occasional Contributor
Occasional Contributor

Cannot add additional subscriptions on Fetch

Hi,

 

I have recently had Optus internet and Fetch TV connected at home. The internet works fine and the Fetch TV box works and I can watch the premier league channels as well as view the menus on the screen. I have tried to watch the complimentary movie as well as add the entertainment package to my subscription however I get the following message;

 

"fetch tv service not yet connected to fixed broadband account, please try again in 48 hours"

 

It has been approximately 7 days since this message first happened and nothing seems to improve, I have called Optus and the best the help centre did was suggest to turn the box off and on, which didnt help.

Any suggestions?

Thanks

13 Replies
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RetiredModerator
RetiredModerator

Re: Cannot add additional subscriptions on Fetch

Hey @Kreuzer,

 

Does sound a bit strange, if you're still needing a hand with this can you please PM through your Internet username and full name and DOB for ID purposes?

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New Contributor
New Contributor

Re: Cannot add additional subscriptions on Fetch

same here, u workied it out?

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Occasional Contributor
Occasional Contributor

Re: Cannot add additional subscriptions on Fetch

Hi Hollie,

 

I have sent you a PM

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Occasional Contributor
Occasional Contributor

Re: Cannot add additional subscriptions on Fetch

Still going on for me, I will update when I get a fix for it.

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New Contributor
New Contributor

Re: Cannot add additional subscriptions on Fetch

I've got exactly the same problem, have tried to add the entertaunment package using my account and the member services button just takes me to another sign in screen with no option to add a package

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New Contributor
New Contributor

Re: Cannot add additional subscriptions on Fetch

Just used the live chat drop down box on the Optus website to 'talk' with a rep, she sorted it all in a couple of sentences, up and running now

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Valued Contributor
Valued Contributor

Re: Cannot add additional subscriptions on Fetch

Thanks for letting us know of your experience @Ray6030 - sounds like we had to manually activate your unit. I've responded to your PM, @Kreuzer, please keep us posted on how you go 🙂

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Occasional Contributor
Occasional Contributor

Re: Cannot add additional subscriptions on Fetch

Hi Sam,

 

Still no change in my problem. Can you please try an activate it manually as had happened in the above post.

Thanks

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Valued Contributor
Valued Contributor

Re: Cannot add additional subscriptions on Fetch

Hey @Kreuzer - I've already tried to manually activate yours but this encountered an error 😞 Currently sitting with out IT team; I replied to your PM.

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