Hey @Hindmarsh, I'm sorry you've had some trouble getting through about cancelling your order.
Please note that right now we're definitely dealing with the impacts of COVID-19, so we're prioritising customers/enquiries about the following:
This means it will take longer than usual to get in touch about other issues or requests.
In the mean time, you can find more information on this on our Coronavirus Support page.
We appreciate your patience.