When available, please leave Optus a message for further assistance and someone will get back to you as soon as possible.
Thanks for your quick response however I am still unable to post a message due to the congestion caused by COVID19. I'll keep trying of course as this is costing me $25 per month when there is nothing to watch as all NRL matches have been cancelled for the next few months.
I know it's not ideal, but our customer care staff are only handling critical enquiries (for the moment). We're in the process of mobilising additional support teams, but this will take some time.
All I can suggest for now is to stop paying the additional $25 p/month. If you have a direct debit setup, cancel it via My account.
Until April 30th, we're:
I don't like cancelling my direct debit. I am going to keep on paying until I can get through to Optus and then discuss with them a credit. Cancelling the direct debit may end up with me getting a bad credit rating. I can't risk that.
I was about to contact Optus "Saves" department. Each year I call them and they renew a $10 per month credit off my phone and internet bill. Now that's gone as well. Can't win. That's a total of $35 per month that I am foregoing through no fault of my own.