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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Brendan68
Occasional Contributor
Occasional Contributor

Cancel Optus Sport Subsciption and have credit refunded

To whom it may concern. 

 

I have successfully (after spending hours on the website and making multiple phone calls) cancelled my subscription.

 

My account is in credit with a refund not being applied at the time the service was cancelled (I have given up trying to understand why Optus does what it does).

 

I have spent hours going around in circles on the Optus and Optus Sport websites and when trying to call a message advises to access the Optus Sport website to fix my problem.

 

Can someone from Optus please advise how I get my credit refunded and close my account. It will not be reopened.

 

Brendan O'Sullivan

Optus prepaid mobile account

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1 Reply
petergdownload
Honoured Contributor
Honoured Contributor

Re: Cancel Optus Sport Subsciption and have credit refunded

You can request a cheque in the mail for any credit amounts using this process.

 

Regards

 

Peter Gillespie