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New Contributor NedMoyer
New Contributor

Can't see video playing Optus Sport

I'm using ASUS Zenfone. I can hear the audio but can't see the video.

PLease help.

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Online Community Manager
Online Community Manager

Re: Can't see video playing Optus Sport

I just have a couple of questions for you @NedMoyer,

 

1) Are you using the latest version of the Optus Sport app for Android? I'd double check to see whether there's any outstanding updates.

2) Same for your Android OS, make sure you're using the latest version available. 

 

I know it's an obvious one, but have you tried uninstalling the app and reinstalling? Otherwise, I'd suggest logging a case via the app itself.

 

How to log in-app case 

  • Tap the three-line menu top left-hand side of your screen
  • Tap Help & Support
  • Log a case
  • Describe the issue you're having, and a member of our TV & Content team will be in touch. 

 

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New Contributor NedMoyer
New Contributor

Re: Can't see video playing Optus Sport

The thanks for the reply.

yes I have just downloaded the app.

It works on my phone but shows no video.

When I logged a help desk call I was advised to hard reset the phone.

I am reluctant to do this.

The Asus zenfone 2 is running Android 5.0.

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