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Can’t find my activation code for my Fetch box

I am having major issues trying to find my activation code for my Fetch box. I did a soft reset as my box kept restarting. However, I didn’t realise I would need the activation code to get it started again.
I have gone online, and every piece of advice is getting me nowhere. No one at Optus is answering any calls and whenever I message Optus, they won’t respond because it’s not important enough due to Covid19.
Please help
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Re: Can’t find my activation code for my Fetch box

I have exactly the same issue. No activation code and cannot get through. 

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