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Occasional Contributor kfw54
Occasional Contributor

Can POOR internet speed be fixed. I have lost most of my tv channels.

I have lost must of my tv channels and when tested interrnet speed is POOR. Things were okay but have gradually worsened over the last month.

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5 Replies
Esteemed Contributor
Esteemed Contributor

Re: Can POOR internet speed be fixed. I have lost most of my tv channels.

What channels? FTA broadcasts have nothing to do with the internet.

 

Peter Gillespie

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Occasional Contributor kfw54
Occasional Contributor

Re: Can POOR internet speed be fixed. I have lost most of my tv channels.

Thanks for the reply Peter.

I am not sure what's going on. I have lost most of my tv channels and when I was trying to reset my Fetch and TV settings the 'poor internet speed' message came up.

I have NBN fibre optic cable to my house so I shouldn't have internet performance problems.

 

Keith

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Esteemed Contributor
Esteemed Contributor

Re: Can POOR internet speed be fixed. I have lost most of my tv channels.

Again what channels in particular?

 

Are you connecting via wifi?

 

Peter Gillespie

 

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Occasional Contributor kfw54
Occasional Contributor

Re: Can POOR internet speed be fixed. I have lost most of my tv channels.

Hi Peter,

 

I replaced my tv aerial and now have great reception at the tv, however if the feed is through the Fetch box, while it is better it still gets random pixilation and some channels drop in and out. All online channels work perfectly.

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Esteemed Contributor
Esteemed Contributor

Re: Can POOR internet speed be fixed. I have lost most of my tv channels.

First up test without any splitter involved (i.e. one aerial cable from the wall to the fetch unit)

 

Online channels use the internet, not your aerial.

 

Its up to you if you want to request a replacement Fetch box. (It's free as its a leased box)

 

Peter Gillespie

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