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2018-12-20 11:40 AM
Have just joined Netflix and am using Safari on a Macbook Pro. I can only watch the first 20 minutes of any show then it starts buffering - circle continues indefinitely. When I log off and on /shut down and restart it is still unable to play. I can watch the first 20 minutes or so of any program - one after another. They never come off buffering.
I called Netflix and they said it was a DNS problem and to call Optus. My speed is 33 so it is fine.
Anyone got any clues?
Also - even though the speed is 33 mpbs will a problem occur (buffering) if too many people are trying to use the tower at one time?
Solved! Solved: Go to Solution.
2018-12-20 11:48 AM
Its something other then buffering as if needs to buffer for you to watch the first 20 minutes.
Have you tried with a browser other then safari?
Does the internet still work for other websites when netflix fails?
2018-12-20 12:01 PM
What happens when you stream on your smartphone from the Netflix app?
If that still buffers would show a problem with data speeds.
You could also manually change the DNS address on you MacBook to one of these addresses:
220.127.116.11 / 18.104.22.168 / 22.214.171.124
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button
2018-12-20 12:23 PM
Thanks. It must have been Safari. The Netflix person tried suggesting a few settings changes but none worked. It's now ok on Firefox.
2018-12-20 12:25 PM
I switched from Safari to Firefox and the problem seems to have been fixed.
Thanks for responding to my question.