Broken Fetch Remote; Optus Unresponsive

[AvacardoGrow]

To anyone who can help,

My Gen 2 Fetch remote is broken; the up/down buttons are unresponsive rendering the remotes and Fetch set-top box all but usless. I've contacted Optus regarding a replacement two weeks ago, during the two hour phone call, where I was bouned between more opperaters than a pingpong ball being hit by an appropriate simile, I was assured One was on it's way. I have yet to recieve it or confirmation that it has actually been sent. 

Please advise  

[petergdownload]

Download the Fetch Remote app in the mean time.

Regards

Peter Gillespie

[Dan_C]

Just a heads up @AvacardoGrow, I've replied to your private message.

We'll chat with you there.

[AvacardoGrow]

Hi Peter

Thanks for that but my phone does not have InfaRed, should have kept my old Nokia.

Plus we are in the country so it makes it hard to get a add on infared.