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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor Saundo3105
New Contributor

Billing

I just got a bill after switching to the NBN which now includes a Fetch Entertainment pack and Fetch Mighty. My last bill didn't have these charges and I don't recall being asked if I wanted these extras. 

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Trusted Contributor
Trusted Contributor

Re: Billing

Have you spoken to billing via phone or chat?

 

Some of the new plans come with it included for free, some do not. Without seeing your contract or knowing your expectations it's hard to say. So I'd definitely give them a buzz to figure it out. If you were shipped a Fetch box but don't want it, and weren't supposed to be charged for it, then they can trigger a return process to fix it all up.

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