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New Contributor GRW
New Contributor

Bill for cancelled service.

I have cancelled our optus tv in May and returned the two set top boxes.  Why are we now being charged the normal monthly charge for account *hidden*. Invoice 000063712785.

 

regards

 

glenda

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Online Community Manager
Online Community Manager

Re: Bill for cancelled service.

Hi,
Thank you for raising this issue.
This is not something that we can assist with here on the forum as we don't have access to customer accounts.
Please Chat with us for assistance. We have hidden your account number on this public site.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor GRW
New Contributor

Re: Bill for cancelled service.

Thank you for your reply. I have I think now had the issue fixed hopefully by making another 3 phone calls and spending 2 hours waiting for answers.  Hopeless.  Optus update their system and have no record of my cancellation and I have to just through hoops to get your system changed and the bill reversed.  I used this site as it was suggested on the bill !!!

 

regards

 

glenda

 

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