@Roj01 thank you for the update, if you have a spare moment then please share with the crowd on what you did to resolve the issue. This will help other users in the future.
Speak to customer service who can arrange that for you. You can chat with them (24hr) or call them during business hours 0800-1900 Mon-Fri and Sat 0800-1700.
thank you for the update, most of the subscriptions pack can be access via the manage option
However, if it comes up with an error message after a few tries, then contact the FetchTV team to resolve the error.