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New Contributor
New Contributor

Question about diverting phone call when one line is busy

I have two fixed phone number ending with 8116 and 8117

The 8116 is main number we are advertising to the customer and 8117 was a backup number.

 

I remember, it used to divert incoming phone call to 8117 when 8116 is busy.
But now, it does not divert phone call.

How can I fix this problem?

Thank you.

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Honoured Contributor
Honoured Contributor

Re: Question about diverting phone call when one line is busy

Not sure if the same options are in fixed lines but under MYACCOUNT select your number and MANAGE and you can set a diversion when busy.

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Peter Gillespie