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COVID-19 impact to Yes Crowd & Contact Centres info here
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New Contributor
New Contributor

Re: "Playback error. Please reload the stream and try again".

Playback connection error; please reload the stream and try again.

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New Contributor
New Contributor

Re: "Playback error. Please reload the stream and try again".

 
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RetiredModerator
RetiredModerator

Re: "Playback error. Please reload the stream and try again".

Hey @clampo, what device were you seeing that error on? Were you trying to watch a game On Demand? Has this since resolved it's self? 

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New Contributor
New Contributor

Re: "Playback error. Please reload the stream and try again".

Hi team im getting the exact same issue as this post. have tried everyting under the sun force restrart, closed all apps, delete and reinstall , clear cache and data. but every time i try to open a video i get the play back error screen...... 

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Trusted Contributor
Trusted Contributor

Re: "Playback error. Please reload the stream and try again".

Hey AdzP20, is this for the same game or for the game that's on now? 

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Occasional Contributor
Occasional Contributor

Re: "Playback error. Please reload the stream and try again".

Guys I know this is an old subject but I need help with this.

 

I’m using an iPhone X. I’ve also tried my iPad as well. My stream works perfectly well. I am connect to Wifi. I’ve tried all the above mentioned suggestions.

 

I try and plug it into my tv via a specialised Mirascreen devise. The minute I connect it, the stream disappears!

 

why is this?

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RetiredModerator
RetiredModerator

Re: "Playback error. Please reload the stream and try again".

Hey @Barbalatte, I'm not personally familiar with Miracast but is there another means you may be able to test casting to your TV? Also, I know this is a tedious question but is the handset on the same network as your TV? I'd also recommend logging a case with our TV tech team via the app directly (Help & Support > Log A Case) so they can be across this and investigate further.


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Occasional Contributor
Occasional Contributor

Re: "Playback error. Please reload the stream and try again".

Did anyone find a solution for this problem? I’m getting the playback error on anything I try to watch on Optus sports with both wifi and 4G. 

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Online Community Manager
Online Community Manager

Re: "Playback error. Please reload the stream and try again".

That's not good, lachiehunter.


Adding to Tano's previous response, logging a support case would be the best way to go:

  1. Make sure you are logged in with your registered Optus Sport username and password
  2. Visit the Help and Support section via the in-app menu
  3. Click Log a case
  4. Enter a title for your issue
  5. Select a relevant category for you issue from the drop down list
  6. Briefly describe the issue you are having. Any detail you provide here will help us resolve your issue as quickly as possible
  7. You can upload an image or screenshot if it’s relevant to the issue and will help identify the problem
  8. Press Submit
  9. We will send you an email with your reference number
  10. An agent will review your issue and come back with a resolution or contact you via an in-app notification for more information

Come back and let us know how you go.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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