Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.
Hi there, @Rainman95.
Generally, when you're looking to upgrade your handset, the current plan you're on may no longer be available and you'll have to move one of our current in-market plans to take up with your new handset.
We appreciate your feedback and will ensure to pass this onto relevant teams to review as we're always looking for ways to improve our customer's experience & journey with Optus.
If you’re still needing a hand, we recommend messaging us via the My Optus app.
Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.
Yes agree there is no value to be found in phone plans unless you supply your own phone. Having been on 200 GB and 500 GB phone plans for many years I don't think I will ever buy another phone on contract.
@Rainman95 Where in my reply did I state that was the only reason for the change?
When you buy a phone on a plan you take out a contract once the contract is over, you can continue paying the monthly charge to continue the phone service or if you want a new phone from Optus you have to sign up for a new plan. They are the rules don't shoot the messenger.