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my optus sport is choppy

using optus sports on my samsung galaxy tab 3 and its choppy and unwatchable. Please help!

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Re: my optus sport is choppy

Hi @AdrianNg


Thanks for raising this with us.


Is this happening on both Mobile Data and WiFi? Have you been able to uninstall/reinstall the Optus Sport App to see if there's any improvement?


If you're still facing issues, please raise an In App support ticket via the Optus Sport App. You can find some info how to raise the ticket here.

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Re: my optus sport is choppy

Hi @z_hook , this is through wifi and I can confirm this only affects optus sports as I have other streaming services without any issues. I have uninstalled and reinstalled with no difference

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Re: my optus sport is choppy

I am getting the same issues. Choppy and unwatchable. Using oppo A52 and the optus 4G network. Streams fine on my TV and ipad using WiFi (which has a lower speed than the 4G network)
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Re: my optus sport is choppy

Hi @Beanstan, has any Optus Sport → troubleshooting helped? How about uninstalling and reinstalling the app. Is it only the Optus Sport app affected on your phone? If the issue still continues then please raise an in app support case by navigating into More.. (bottom right hand corner) > Customer Support > Raise an issue. Our support team will get back to you there. 


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