Ok hopefully this can be resolved promptly before I need to escalate it 3 times.
Yesterday I purchased an e sim to use with my apple watch however upon trying to activate the sim and use it I got an error that my plan isn't eligable then I found out why as my plan was on prepaid. Then I tried organise for a small mbb plan on an esim via chat only to be told that the messaging team can't do this at the moment and I was directed to go in store . (I can't go in store due to covid-19 restrictions).
since then i have rung both shellharbour and wollongong stores only to be told that their customer service team is closed. Please can someone help me get this sorted out?
Hi there @minion2021, if our Messaging team cannot organise that eSIM order for you at the moment, I recommend giving our Sales team a call directly on 1300 611 468. They're available Mon - Fri: 8am - 9pm, Sat: 9am - 7pm & Sun: 9am - 6pm AEST.
For more info, I also suggest taking a look at our eSIM Guide.
That's not good to see @minion2021. I've flagged your comment for the relevant teams to review, as we're always looking to improve the level of service we provide.
In terms of Sales teams, we have the Messaging team and Call Centre team mentioned previously. I understand that you can't visit an Optus Store currently, however that may be an option available to you when COVID restrictions ease in your location.
Yes, we do offer Number Share for Smart Watches, however the mobile will need to be on an eligible plan. For more info, please check our Number Share guide. If your existing mobile isn't on an eligible plan, you will need to speak to our Sales team using the contact details provided previously to change to an eligible plan. Jack