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Holliswhy
New Contributor
New Contributor

Re: device limit exceeded

Can you please PM me as well? I just restored my devices for iOS 11, and now they are all locked out. I have used my 30 days change last week. I was doing beta testing for Apple. 

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Aman_B
Moderator
Moderator

Re: device limit exceeded

Hi @Holliswhy, have you exceeded your device limit? You'll need to login first and then click on our name on top-right then select settings. Let us know if this helps. 


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lhughes09
New Contributor
New Contributor

Re: device limit exceeded

Hi Optus, ive exceeded my limit and want to remove all of them as they are old and no longer in use. I had my new ipad conneced working fine but after performing a restore factory settings and de-downloading the optus sports app it would not let me connect or edit devices in setting. Thanks i hope we can get this sorted fast!

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Holliswhy
New Contributor
New Contributor

Re: device limit exceeded

Hi there, yes, I have exceeded the device limit and because of the "30 day" rule. I cannot remove a device for another 20 days. Therefore, I can't use Optus Sports. 

 

Can you please remove all devices at the backend?

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JordanOptus
RetiredModerator
RetiredModerator

Re: device limit exceeded

Hey all, if you get in touch with the TV and Content team on 1800 230 158 they should be able to help sort it out.

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Holliswhy
New Contributor
New Contributor

Re: device limit exceeded

I love it. After pressing 1, then 2, then 3, then 3, then 3. I got "Our lines are busy, you may want to call back tomorrow as we may not be able to resolve your problems."

 

Great service Optus. 

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Holliswhy
New Contributor
New Contributor

Re: device limit exceeded

And of course, the issue can't be resolved because your Level 2 support isn't available after 7pm. 

Also, your level 1 support can't raise and incident or email them for a fix/ callback? That's pretty poor. 

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Aman_B
Moderator
Moderator

Re: device limit exceeded

Hi @Holliswhy, that doesn't sound good. You can manage your registered devices through our Optus Sport website Here Once logged In  click on our name on top-right then select settings. Here you can click on tab labelled Devices. Let us know if this helps. If you still need a hand with this or anything else regarding Optus sport then please feel free to contact us Here


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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