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nathan_w
Occasional Contributor
Occasional Contributor

cannot log into sport.optus.com.au with static IP

For the past couple of weeks when trying to log in to sport.optus.com.au from a particular location it will not log in and gives the error "Server error encountered"

This is an office internet connection and it will not log in on any PC on that connection.  It logs in fine when on any other connection.  

The office is a static IP and that same error occurs when you are geoblocked but i have confirmed the WAN IP still reports as being in Australia.

It started happening 2-3 weeks ago. How can this be looked in to further?  

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Ray_YC
Online Community Manager
Online Community Manager

Re: cannot log into sport.optus.com.au

Hey there nathan_w,


You'd be best off logging a support case with Optus Sport:

  1. Make sure you are logged in with your registered Optus Sport username and password
  2. Visit the Help and Support section via the in-app menu
  3. Click Log a case
  4. Enter a title for your issue
  5. Select a relevant category for you issue from the drop down list
  6. Briefly describe the issue you are having. Any detail you provide here will help us resolve your issue as quickly as possible
  7. You can upload an image or screenshot if it’s relevant to the issue and will help identify the problem
  8. Press Submit
  9. We will send you an email with your reference number
  10. An agent will review your issue and come back with a resolution or contact you via an in-app notification for more information

Let us know how you go.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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nathan_w
Occasional Contributor
Occasional Contributor

Re: cannot log into sport.optus.com.au

Same error when i try and log in to submit a case, when at work.  I'll do it from home.

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nathan_w
Occasional Contributor
Occasional Contributor

Re: cannot log into sport.optus.com.au

My money is on an incorrect IP block.

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Ray_YC
Online Community Manager
Online Community Manager

Re: cannot log into sport.optus.com.au

Hmm yeah possibly, you can log a case via the Optus Sport app on your phone if applicable.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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