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Re: Your device is rooted

robmGC

Hi Fralil,

 

I am also curious if your device is rooted?

 

Robert

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Re: Your device is rooted

Dan_C

As am I @robmGC.

 

@liverpoolmelb

 

 A media player (i got it to actually use it for using Optus Sport on).

 

That's an Android media player? What's the make and model of the device? I don't have much experience with these devices.

I presume it's like an Apple TV whereby you're able to download licensed streaming applications?

 

If the device isn't listed as supported then it's not going to work. The 'device is rooted' error prompt might be a generic prompt. I'd expect something more along the lines of 'this device isn't currently supported.'

 

Given that we'll be holding rights until 2022, I'm sure we'll be looking to increase the number of devices we support.

 

List of supported devices http://www.optus.com.au/shop/support/answer/supported-devices-browsers-for-optus-sport?requestType=N....

 

 

 

 

 


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Re: Rooted Device on Media/TV Box

Dan_C

I've replied back to thread → https://yescrowd.optus.com.au/t5/Resolve-Issues/Rooted-Device-on-Media-TV-Box/m-p/420043#M2791.

 

You're welcome to chat with us there Smiley Happy 


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We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

***Please note I am not currently with the Yes Crowd team.***

This guide explains how everything works on here and you should also check out our Community Guidelines.

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Re: Rooted Device on Media/TV Box

M34NM0F0

What have you replied?

Re: Rooted Device on Media/TV Box

petergdownload

Seems a link mix up. The reply is here

 

Regards

 

Peter Gillespie

Re: Your device is rooted

petergdownload

@Dan_C

 

The device is listed as 'supported'. 

 

'Rooted' means that the user has installed their own firmware on to the phone. You can 'root' any device.

 

As it stands it seems Optus haven't covered this eventuality in their marketing or contract but some tech boffin has been able to detect a 'root' and prevent Optus streaming to these phones.

 

At this point Optus should either allow these customers access to the content they have purchaced or acknowledge Optus is in breach of contract and offer a full refund.

 

Regards

 

Peter Gillespie

Re: Your device is rooted

[ Edited ]
robmGC

Hi petergdownload,

 

my understanding is the root mans that someone has root access on a device. i.e. they have access to all system partitions and files on the device. I can understand that Optus doesn't want people to do this as it allows them to modify the operating system (OS) in which the Optus Sports app is running. Changing the OS would allow intercepting the video streams for example.

 

Robert

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Re: Rooted Device on Media/TV Box

[ Edited ]
robmGC

Hi M34N,

 

is your Android box rooted?

 

Thanks, Robert

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Re: Rooted Device on Media/TV Box

M34NM0F0

No, it's not rooted. It's a generic Android TV Box. Was working just fine until the last OPTUS Sport opgrade, then BAM, app tells me I have a rooted device. VERY poor show on OPTUS part say that I can watch on numerous devices then removing the ability to watch on my TV Box.

Re: Rooted Device on Media/TV Box

M34NM0F0

Hi Peter

"Given the idea is to stop people recording and presumably sharing content I think its unikely they'll relax the protection. Espicially as unrooting the device returns functionality."

Why would someone want to record and restream a service that rarely runs at 720p. 

OPTUS have dropped the ball with this one.

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