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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
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New Contributor Cmaz
New Contributor

Why does app quit after about 4 to 5 min

5 Replies
Moderator Aman_B
Moderator

Re: Why does app quit after about 4 to 5 min

Hey @Cmaz, could you please click on Matchday live from the app and confirm if it works? 


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New Contributor Cmaz
New Contributor

Re: Why does app quit after about 4 to 5 min

It works but cuts the internet every few minutes and loses signal one of my other apps do that 

Moderator Aman_B
Moderator

Re: Why does app quit after about 4 to 5 min

Hi @Cmaz, so just to confirm the app works fine? Are you streaming using the same login on more than one device? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Contributor Cathalm8
Contributor

Re: Why does app quit after about 4 to 5 min

No the app doesnt work fine. It is the same issue I have been having and probably everybody else. Since the new update the app gives an error message every 4-5 minuts saying ' can't fin internet connection' and it shuts down. You need to update the app with a fix asap. It is unaccetpable for this to be happening. 

 

It happens while watching live or watching high lights or watching on demand matches. 

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RetiredModerator AlexRH
RetiredModerator

Re: Why does app quit after about 4 to 5 min

Understand that it'd be frustrating to say the least, @Cathalm8. This is something that we feed back to the TV & Content team, however if you're still having trouble please raise it with us HERE


__________________________________________________________________________
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Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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