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New Contributor Paul_Barkley
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Video playback on Samsung Tab 10.1

Problem with video playback on my Samsung Tablet 10.1 when using the Optus sports app.

Looks to start the video then goes to a black screen with audio only.

Android version 9

Sports App version 2.1.0

 

 

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Online Community Manager
Online Community Manager

Re: Video playback on Samsung Tab 10.1

Hi Paul_Barkley,


Any luck after deleting and reinstalling the app? Sounds so simple but for some reason is a common fix.


If that doesn't do the trick, please log a support case with the Optus Sport team.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Paul_Barkley
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Re: Video playback on Samsung Tab 10.1

Thanks for the reply Ray_YC. Removed and reinstalled the app but unfortunately it hasn't resolved the issue on this occasion.
I will raise a support ticket with the app team as requested.
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Online Community Manager
Online Community Manager

Re: Video playback on Samsung Tab 10.1

No worries, hopefully they are able to assist and get you a fix before the weekend's games.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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