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Occasional Contributor usb
Occasional Contributor

Unfortunately, you are unable to access this content.

Morning

I am sitting at my desk in Melbourne and I am getting the following error message when I try to watch any games:

 

Unfortunately, you are unable to access this content. This may be because you are using a VPN or trying to access the video from overseas. If you believe this is an error, please contact Optus Sport Support.

 

Nothing has changed my end. Why is this happening Optus? I have never used a VPN. 

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9 Replies
Esteemed Contributor
Esteemed Contributor

Re: Unfortunately, you are unable to access this content.

Have you checked your ip address to see where it thinks you are? http://www.whatsmyip.org/

Esteemed Contributor
Esteemed Contributor

Re: Unfortunately, you are unable to access this content.

Do you handle your own IT or is it done by the company you work for?

 

Peter Gillespie

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Occasional Contributor usb
Occasional Contributor

Re: Unfortunately, you are unable to access this content.

I just did it now and it stating 

location.PNG

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Highlighted
Occasional Contributor usb
Occasional Contributor

Re: Unfortunately, you are unable to access this content.

It's done by the company, but I have checked iwth them as I have been able to access for the last 2 years, and they confirmed nothing has changed.

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Esteemed Contributor
Esteemed Contributor

Re: Unfortunately, you are unable to access this content.

I'd still suspect something has changed. Perhaps try another desk (but that seems unlikely)

 

Peter Gillespie

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Online Community Manager
Online Community Manager

Re: Unfortunately, you are unable to access this content.

Are you trying to watch one of the on demand matches listed here?


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor usb
Occasional Contributor

Re: Unfortunately, you are unable to access this content.

Thanks Ray

 

I was trying to watch the live games this morning on Optus Sports 1.

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Online Community Manager
Online Community Manager

Re: Unfortunately, you are unable to access this content.

That is strange as we haven't had other customers advise they are experiencing this problem.

If it continues, please log a support case in the Optus Sport app.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor shvlzz
New Contributor

Re: Unfortunately, you are unable to access this content.

This exact same thing happened to me starting about a month ago (around same time as OP's initial post).

Not using / never used VPN.

Going to whatismyip.com shows my ISP correctly located in Australia.

 

Optus, please help.

 

 

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