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DKM
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New Contributor

Unable to login on iOS app

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5 Replies
AlistarS
Online Community Manager
Online Community Manager

Re: Unable to login on iOS app

Hey DKM, sorry to hear 😞 Are you getting any error messages once opening the app? If you get a chance please delete and re-install the app and let me know what happens!

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DKM
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Hi, I've tried your suggestion but still unable to login,...

Hi, I've tried your suggestion but still unable to login, error comes up with "invalid email or password" which is not correct as my login credentials work across android and xbox platforms.
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Ray_YC
Online Community Manager
Online Community Manager

Re: Hi, I've tried your suggestion but still unable to login,...

Hey DKM,


Are you using a VPN? If so, you'll need to disconnect it to login.

If not, please shoot our Optus Sport team a message to they can look into it.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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DKM
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New Contributor

Re: Hi, I've tried your suggestion but still unable to login,...

Hi Ray_YC,
Thanks for your suggestion, I did have VPN and has been disconnected and can now login. Thanks again DKM
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Ray_YC
Online Community Manager
Online Community Manager

Re: Hi, I've tried your suggestion but still unable to login,...

Good stuff, happy to help ☺️ 

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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