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New Contributor DKM
New Contributor

Unable to login on iOS app

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Online Community Manager
Online Community Manager

Re: Unable to login on iOS app

Hey DKM, sorry to hear 😞 Are you getting any error messages once opening the app? If you get a chance please delete and re-install the app and let me know what happens!

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New Contributor DKM
New Contributor

Hi, I've tried your suggestion but still unable to login,...

Hi, I've tried your suggestion but still unable to login, error comes up with "invalid email or password" which is not correct as my login credentials work across android and xbox platforms.
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Online Community Manager
Online Community Manager

Re: Hi, I've tried your suggestion but still unable to login,...

Hey DKM,


Are you using a VPN? If so, you'll need to disconnect it to login.

If not, please shoot our Optus Sport team a message to they can look into it.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor DKM
New Contributor

Re: Hi, I've tried your suggestion but still unable to login,...

Hi Ray_YC,
Thanks for your suggestion, I did have VPN and has been disconnected and can now login. Thanks again DKM
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Online Community Manager
Online Community Manager

Re: Hi, I've tried your suggestion but still unable to login,...

Good stuff, happy to help ☺️ 


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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