cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Occasional Contributor grapenose
Occasional Contributor

Stuttering on fast forward on Mighty

Asked this question on an old thread.

No reply so I'll try again.

When I fast forward (x2) a recording it will be fine for a while ( a couple of mins in real time) but eventually it will start to stutter and I have to exit the fast forward.

When I try fast forward again the same thing happens.It might be shorter or longer than before.

Is this a hardware or software issue?

It does not seem to matter if I'm chase playing or playing a finished recording.

This is not the case with my Foxtel box.

Is it something to do with the resolution?

 

0 Kudos
Reply
7 Replies
Highlighted
Moderator Ev_
Moderator

Re: Stuttering on fast forward on Mighty

Hi @grapenose, I would advise filling out our online faults form so our TV and Content team can take a closer look into this for more insight.

0 Kudos
Reply
Occasional Contributor grapenose
Occasional Contributor

Re: Stuttering on fast forward on Mighty

To log a fault It seems I have to hvae a phone linked to the account.

I only have a sub for Optus Sport.

Tried using that but it seems I'm unknown

0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: Stuttering on fast forward on Mighty

@grapense, we do have a new update due on the 19th.

 

Fetch software release - 2.20

 

I can't say that it'll fix the issue, but there's a number of bugs that have been fixed.

 

The release will roll out automatically to all Optus STB's over the next few days or will occur if the customer restarts their Fetch STB during this time. 
 

I'd check in once the update has been rolled out. We can take it from there. 

--------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Occasional Contributor grapenose
Occasional Contributor

Re: Stuttering on fast forward on Mighty

Definite improvement with the software update.

Watched two matches this morning and chased played both. Could only detect one possible instance of stuttering.

Will try again tomorrow.

0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: Stuttering on fast forward on Mighty

Ah, great! thanks for the update @grapenose

 

Keep us updated 🙂 

--------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Occasional Contributor grapenose
Occasional Contributor

Re: Stuttering on fast forward on Mighty

I now have another problem when I fast forward.

It now stops and I have to exit before I can continue to fast forward.

Not really an improvement on the previous problem.

0 Kudos
Reply
Moderator Kartika
Moderator

Re: Stuttering on fast forward on Mighty

Hi @grapenose, sorry to hear about your Yes TV by Fetch issue. Does the fast forward issue happens to all recorded videos? Has any → basic troubleshooting helped? 


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Top Contributors