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New Contributor AMLOEL
New Contributor

Problems with WIFI

I can only watch O plus Sport on my phone using cellular data, but not on wifi. I used to e ale to do it but not now. My wifi rate is 6.8 MBPS - not fast but love the stated minimum. Can someone please help?

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2 Replies
Trusted Contributor
Trusted Contributor

Re: Problems with WIFI

We'd love to help but you've provided no detail beyond "I cant watch on WiFi".

 

Who is your ISP?

 

What connection type is it? NBN? ADSL? Cable?

 

How are you connecting to the modem?

 

On what device?

 

Can you stream anything other than Optus sport? (ie: Netflix, Stan etc)

 

 

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
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New Contributor AMLOEL
New Contributor

Re: Problems with WIFI

Thank you for your reply.

 

My Wifi provider is minestrone, which I believe use the Optus network. I am on ADSL 2 and I can stream Netflix and other streaming services.  I cannot stream using either an iPhone 8 plus or a 2016 Macbook pro with 8GB memory. 

 

I have not heard from anyone from Optus even though I sent email, and logged issue on the optus sport website/app

 

Thanks

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