cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
For Australian Bushfire info please click here
RetiredModerator Hannah-L
RetiredModerator

Re: Problem with signing up for optus sport

Hey @isetiaw, can you please log this issue with our specialists here? We're keen to sort it out for you as soon as possible.

0 Kudos
Reply
Occasional Contributor isetiaw
Occasional Contributor

Re: Problem with signing up for optus sport

Hi @Hannah-L, I have logged a fault but have not heard anything since. Here is my reference no: 411028393

 

Thanks,

Isetiaw

0 Kudos
Reply
RetiredModerator Toomey
RetiredModerator

Re: Problem with signing up for optus sport

Thanks Isetiaw, can you please send us a DM with your full name, account number and DOB for security? We'll follow up right away. Toomey


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
New Contributor Rhaums
New Contributor

Re: Problem with signing up for optus sport

I too am having this problem when trying to check eligibility. Thanks for any assistance.

0 Kudos
Reply
RetiredModerator Toomey
RetiredModerator

Re: Problem with signing up for optus sport

Hey @Rhaums, sorry no one has been able to get back to you sooner. Are you able to raise an escalation with the TV & Content department here? → Report a problem with TV or Content


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Occasional Contributor isetiaw
Occasional Contributor

Re: Problem with signing up for optus sport

Hi @Toomey, fyi, even my problrm hasn't been solved yet 'til now 

0 Kudos
Reply
RetiredModerator Toomey
RetiredModerator

Re: Problem with signing up for optus sport

Hey @isetiaw, sorry to hear this is still on-going! I can see the IT Case for your account is still open so I've just raised an escalation to get this followed up asap.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
New Contributor Userfriendly03
New Contributor

Re: Problem with signing up for optus sport

I have this problem too. Went into the shop and I would rung me back but nothing. Optus have precedence with this error but still can't fix it. I've already go my bill but not what I paid for. Solve it Optus!

0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: Problem with signing up for optus sport

 

@Userfriendly03, how long has it been since you'd signed up? The subscription should have already been set up at point of sale. Can I get you to navigate to https://sport.optus.com.au/?

 

  • Click on the "I can't log in tab"
  • Enter your email address (Optusnet, Gmail, outlook ect).
  • A temporary password will be sent to your email address

 

If we're unable to validate your email address then we'll need to configure your subscription from our end.

 

Let us know how it goes, we're happy to help.

-----------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Occasional Contributor isetiaw
Occasional Contributor

Re: Problem with signing up for optus sport

Hi there, I actually already gave up chasing this problem to get it fixed. But knowing that I can watch the coming world cup using optus sports, I feel that I really need to know why I am still not able to have a premium optus sports acc?

0 Kudos
Reply
Top Contributors