Thanks Isetiaw, can you please send us a DM with your full name, account number and DOB for security? We'll follow up right away. Toomey
Hey @isetiaw, sorry to hear this is still on-going! I can see the IT Case for your account is still open so I've just raised an escalation to get this followed up asap.
I have this problem too. Went into the shop and I would rung me back but nothing. Optus have precedence with this error but still can't fix it. I've already go my bill but not what I paid for. Solve it Optus!
If we're unable to validate your email address then we'll need to configure your subscription from our end.
Let us know how it goes, we're happy to help.
Hi there, I actually already gave up chasing this problem to get it fixed. But knowing that I can watch the coming world cup using optus sports, I feel that I really need to know why I am still not able to have a premium optus sports acc?