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I'm sorry to hear about the run around you've experienced when looking for assistance to cancel your service. We'll be sure to pass on feedback about your experience to relevant teams for review.
Since we’re unable to look into account details on Yes Crowd, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a private message to Optus on Facebook or a direct message on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.
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