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New Contributor
New Contributor

Please Help me with the service

Hi, this is Eunjeong.
I am back to my own country, Korea because of COVID in march that i am not using any of optus service since then.
And after my one-year contact, it naturally start my another payment that i didnt want for.
Besides, i asked for the optus agent to cancel my account but they never did. IT HAS BEEN A MONTH ALREADY THAT I REQUESTED FOR THE CANCELLATION BUT NOTHING CHANGES AND OLTUS EVEN ASKS ME TO PAY MORE FOR THE LATE FEE.
Can you please help me with this problem?

Thanks,
sincerely
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Moderator
Moderator

Re: Please Help me with the service

Hi @EunjeongAuh,

I'm sorry to hear about the run around you've experienced when looking for assistance to cancel your service. We'll be sure to pass on feedback about your experience to relevant teams for review.

Since we’re unable to look into account details on Yes Crowd, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a private message to Optus on Facebook or a direct message on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.



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Honoured Contributor
Honoured Contributor

Re: Please Help me with the service

Hi Eunjeong,

Optus do seem to have trouble sometimes stopping an account. They can tell when you've stopped using data so when you contact Optus tell them when you requested the cancellation and that they can see you haven't used any data and you would like any money paid since then recredited. They should be happy to.
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