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Password issues

Ashley123

Hi,I have forgotten my password and I am having an issue with getting a new password. I have clicked on forgotten password. I have then proceeded to type my e-mail in and click on 'Send reset link'. When I click on that, nothing really happens. I haven't gotten an e-mail either yet to change my .

 

Cheers,

Solution

Re: Password issues

[ Edited ]
Ray_YC

Hi Ashley123,

 

Did you try using a different browser to go through the Forgotten Password process?

 

Is this for Optus Sport? If you're still having trouble, please shoot a message to our Optus Sport team.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Re: Password issues

Ashley123

Hi Ray,

 

I have tried Internet Explorer and Google Chrome and have got the same result.

 

Yes, this is for Optus Sport. I will send them a message now.

 

Thanks for the help!

Re: Password issues

Ray_YC

You're welcome Smiley Happy ⚽️ 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Password issues

Bumble1290

I'm also experiencing the same problem, how do I message the Optus Sport team if I don't have a facebook page?

 

Solution

Re: Password issues

Ray_YC

Hi Bumble 1290,


You may be experiencing a problem due to a recent Optus Sport Security Update


Are you using a VPN? It needs to be turned off to be able to login and receive the reset password e-mail.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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